Job Description

Job Description

Insight Global is looking for a Technical Delivery Manager for a permanent, direct-hire opportunity that will sit 100% onsite in Columbus, OH. This Delivery Manager will be responsible for leading large, complex, technical projects for a client in the Banking/Financial industry. They will be communicating with high-level internal/external stakeholders to ensure end-to-end delivery. The ideal candidate will have experience modernizing core banking platforms, leading institutional pricing/billing program delivery, preferably in a client-facing role. This is an excellent opportunity to join a FinTech company that is rapidly growing in North America!

Program Leadership & Delivery

• Lead cross-functional teams (internal and customer) in end-to-end delivery of complex programs.

• Facilitate collaborative working sessions to co-create solutions, resolve issues, and drive shared ownership.

• Ensure program objectives, deliverables, and timelines are met with a focus on quality and customer satisfaction.

• Engage during critical delivery periods (including evenings and weekends as needed) to maintain continuity and support.

Customer Experience & Engagement

• Serve as a trusted advisor to customer stakeholders, ensuring their priorities are clearly understood and addressed.

• Partner with support and operations teams to ensure rapid issue resolution and a seamless customer experience.

• Represent the voice of the customer internally to influence continuous product and process improvement.

Technical Understanding & Continuous Improvement

• Collaborate with technical leads to identify opportunities to strengthen delivery processes, tooling, and integration.

• Encourage innovation and knowledge-sharing across teams to enhance delivery capability.

Team Leadership & Collaboration

• Build a high-performance environment through mentorship, feedback, and empowerment.

• Drive collaboration across business, delivery, and technical streams to align on outcomes and mitigate risks early.

• Foster a culture of accountability, learning, and shared success.

Governance & Reporting

• Provide clear, concise reporting to stakeholders on status, risks, and issues.

• Ensure governance frameworks are applied consistently and adapted as needed to support program success.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

8+ years of experience leading complex technical projects within the banking / FinTech industry

Experience modernizing banking core platforms

Ability to effectively communicate with high-level stakeholders and/or clients

Bachelors Degree in Computer Science (or similar) PMP Certification

MBA or Master's Degree

Technical experience as an Architect or Software Engineer

Java, Springboot experience (strongly preferred)

Job Tags

Permanent employment, Afternoon shift,

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