This is an opportunity to join a national leader in environmental sustainability and waste management that is executing a large-scale digital transformation across its technology ecosystem. The organization is focused on modernizing its systems to improve field operations, customer service, and data visibility, building next-generation applications that empower its technicians and improve service delivery.
They are seeking a Technical Delivery Manager (TDM) – Service Management / Field Technician Applications to lead the delivery of critical service management and field operations technology initiatives. This contract role (6–12 months) is hybrid, based in King of Prussia, PA (4 days per week onsite), and plays a key role in shaping the tools and systems that connect field technicians, dispatchers, and operations leaders.
The Role You’ll Play
The TDM for Service Management will drive delivery across multiple service-oriented and field mobility projects, ensuring alignment with the organization’s operational goals and digital transformation roadmap. This person will oversee application development, integrations, and upgrades across field technician enablement tools and service delivery systems.
Key Responsibilities
Lead delivery of projects related to field service management, technician applications, and service operations.
Oversee integrations between customer service systems, scheduling tools, and ERP platforms.
Partner with business leads, product managers, and development teams to define technical solutions that improve field efficiency and data accuracy.
Ensure projects are executed on time and within scope, managing offshore and onshore resources.
Drive vendor and partner coordination for application implementation and support.
Provide detailed delivery status updates to leadership and proactively manage risks and dependencies.
Support service process transformation by optimizing workflows, automation, and mobile access for field users.
Maintain close collaboration with IT architecture and infrastructure teams to ensure scalability and compliance.
Background Profile:
The ideal candidate is an experienced delivery leader with strong technical knowledge of service management platforms, field mobility tools, and application integration. They should have excellent communication skills and be comfortable leading distributed teams and complex multi-system delivery efforts.
Proven experience managing delivery for field service or service management applications (e.g., ServiceNow FSM, Dynamics 365 Field Service, Salesforce Field Service, or similar).
Deep understanding of field operations, service workflows, dispatch, and mobile technician enablement.
Strong experience overseeing custom application development and third-party integrations.
Hands-on understanding of API integrations, data synchronization, and mobile platforms.
Proven experience managing distributed technical teams (onshore and offshore).
Excellent communication, governance, and stakeholder management skills.
Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).
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